Product reviews for RESOLVE

Te Ruru
Remember those heady days of your Practitioner Certification: the excitement of reaching new heights above your time line, the mischief of metamodelling others, the profundity of parts integration, the ease of trauma cure, the magic of submodality shifts. It all happened for me in January 1993. Even then Richard Bolstad was presenting superb NLP trainings, and I remember noticing the care he took in reminding trainees of the limitations of just becoming good NLP technicians. His concern seemed to be that new practitioners find a way of consulting that was precise, professional, ethical, and effective. His challenge as an NLP trainer was to provide something more than NLP; a sort of meta-framework out of which NLP interventions could be best delivered. And his solution? RESOLVE.

So if you are asking the question, “What is at the heart of NLP consulting?” then RESOLVE is a book that goes a long way towards providing a satisfying answer. In this text the author draws together the best of practice and research into a readable and inspiring collection of the values, beliefs, and practices that seem to best help the clients that come to us for help.

While Richard writes from an NLP perspective, he also has the advantage of being trained in several modalities, and speaks from decades of experience as a counselor, psychotherapist, consultant, hypnotherapist, supervisor and NLP Master Practitioner and Trainer. He situates his claims within the matrix of professional and ethical issues that surround therapy, supervision, counsellor education, and NLP consulting. In this book you will find neither overblown claims about the efficacy of NLP nor promotion of any therapeutic pyrotechnics. What initially impresses the reader is the amazing breadth of research, and the number of case studies the author draws on to illustrate the RESOLVE approach to NLP consulting.

This book serves several purposes. Firstly, it clearly explains a model for the effective delivery of NLP change processes. After its initial construction with the help of Bryan Royds and Margot Hamblett, Richard developed the model over several years of practice and research. Drawing on outcome research and case studies, he has applied the favoured tool of NLP, modeling, to demonstrate what “successful self-changers do that much of therapy fails to replicate” for those who do seek our professional help. RESOLVE is not actually NLP but a way of applying an NLP approach; it is an open and robust framework that combines in a logical sequence the best of what we do in consulting, regardless of training or theoretical orientation.

Secondly, the book provides scientific and neurological explanations that point to a useful map for helping clients enjoy life more fully. Knowing how to run one's brain, or help someone run theirs, presupposes some knowledge of how the brain functions. Chapter 2, “A User's Manual for the Brain”, is a sort of Neurology 101 for practitioners, in which the author draws on a wealth of research-based detail to support his assertion that “Helping someone change involves helping them access useful neural networks at the times they need them.”

A third function of the book is to provide a range of choices that allow maximum flexibility in helping people attain their well formed goals. ln chapter 3, for example, ten types of NLP interventions are presented. Each is clearly explained, and illustrated by a case study. However, the real genius of this section lies in what might be called its modalic translation. Rather than defend the integrity of NLP Richard looks for commonalities with other styles of therapy. For each category of NLP intervention, he also provides an additional section explaining how it would be understood and practiced in a range of therapies. Richard does his readers the immense service of translating the Ianguage of NLP into the many tongues that speak in the field of therapy, including Freudian psychoanalysis, Transactional Analysis, Jungian analytical psychology, psychodrama, client-centred Rogerian counselling, Psychosynthesis, Rational Emotive Therapy, hypnotherapy, and others.

There are probably very few therapists left who work solely and purely out of one model. The process of dialogue between practitioners trained in different approaches has produced a sort of cross-pollination within the field of therapy. Perhaps the greatest purpose this book serves is to demonstrate that rather than choosing from an eclectic collection of approaches, the RESOLVE model provides a powerfully integrated way to apply effective change processes. Chapter 4 shows how this can be done by selecting change techniques that match clients' individual preferences for processing information, and introducing those change processes in a way that both respects and matches how people most successfully internalize ways of responding to their world. Each stage of the RESOLVE framework is explained and demonstrated by a case example. Richard also continues the task of translation by showing that the approach that has proven most useful for promoting effective change for clients is the consulting approach, and that the modalities that come closest to this approach when outcomes are actually checked, tend to be modalities such as Solution-Focused Therapy, Brief Motivational Interviewing, Ericksonian hypnotherapy, and NLP.

As Joseph O'Connor points out in his foreword to RESOLVE, the book also serves a secondary purpose of providing an excellent introduction to NLP, one “that will leave you with a deeper knowledge of NLP.” High praise from the coauthor of the NLP classic, Introducing Neuro-Linguistic Programming. The big ideas behind an NLP approach are explained; those useful presuppositions to hold when helping oneself or others. For both students and teachers involved in counsellor education, for supervisors of practitioners with NLP training, and for therapists and clients generally, this book is worth reading, and having as a handy reference.

For me, one of the great features of this book is its clear statement of what lies at the heart of effective consulting - LOVE. Here is a therapist who openly asserts, “The attitude of love is more important than the specific skills that the NLP practitioner draws on.” I believe this to be true for all helping professions, and it's refreshing to see it in print. What Richard dares to suggest is that even the elegance and power of his RESOLVE rnodel, without love, remains merely process, and that it is love that transforms technique and process into efficacy.

I found this handy sized paperback an easily readable book. The author achieves a clear and fluent register without technical and academic clutter. Yet the text is amazingly well referenced, in APA format, technical terms are well explained with examples to illustrate, and the bibliography runs into fifteen pages. There are helpful headings, bulletpoint lists; a handful of diagrams, and very succinct chapter-end summaries. Readers may wonder why a book published in 2002 does not source the current edition of the DSM-lV rather than its 1994 ancestor. This may well have to do with the time the publishers took to get RESOLVE into the bookshops, rather than any shortfall on the author's part.

The title RESOLVE has several layers of meaning, delightfully explored in Joseph O'Connor's foreword. There were a couple of curiosities about the subtitle that attracted my attention. Firstly, as a metaframework out of which NLP practitioners and others can practice effectively, RESOLVE is more a new model for therapy, rather than yet another model of therapy. Secondly, Richard indicates his preference for consulting as the most effective approach to working with clients. Like some of his earlier theoretical influencers, such as Thomas Gordon and Robert Carkhuff, he opts strongly for language that signals a shift from the older dependency producing models of “therapy” and “treatment” to “a model in which the practitioner assists the client to change and expand their choices.” This raises the question why he would want to use the word “therapy” in the title of his book. The only reason I can think of to explain this incongruity is that it was a marketing decision. In the nomenclature of the helping professions, no widely accepted term has yet emerged to replace the term “therapy”. Perhaps retaining the word in the title means that the book will have the widest appeal to those in the helping professions.

In the field of NLP consulting, and for other practices such as counselling and psychotherapy. I consider RESOLVE the most significant publication this century. It is written with outstanding clarity and precision, uncompromised by the distraction of other coauthors: the best of Bolstad yet. If you are the sort of NLP practitioner who is looking for ways to elevate your consulting work to new levels of excellence, then this book will certainly stiffen your resolve.



Te Ruru, an NLP Master Practitioner & Trainer, lives on the largest of a collection of South Pacific islands that constitute the nation of Aotearoa, also known as New Zea!and. He works in private practice as a personal consultant and educator.
Guest | 15/09/2004 01:00
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